Providing a Seamless Digital Experience
Customer engagement with your company’s site and applications is critical to your business. That’s why the performance of those transactions is equally important. Customers need to be able to log in to your application. Prospects need to download your newest whitepaper. Site visitors need to register for your latest webinar. And most importantly, shoppers want to checkout seamlessly.
But how would you know when a site transaction isn’t working properly? Does your team wait for a customer support ticket to be created? How much revenue is lost in that time? How many customers abandoned your site for one that is working? You need a tool that proactively monitors key site transactions for you and makes sure the right team is notified, so they can troubleshoot and fix the issue as soon as possible.
Transaction Monitoring Is the Answer
Because you need to know when critical site flows are broken, before it affects your business objectives, you need to get alerted instantly when an issue arises. Transaction monitoring constantly simulates visitor interaction with your site and alerts you when they stop working correctly. The SolarWinds® Pingdom® synthetic transaction monitoring tool lets you test your crucial website transactions in a Chrome browser imitating real visitors. JavaScript and interactive functions work exactly the same as when real users browse your website. You can set transaction checks as often as every 5 minutes to once per hour, choosing from multiple probe servers across the world.
“No human could ever keep track of whether 280 sites, services, tools, APIs, and apps are running, running well or running fast. Pingdom does that and does it really well”
Patrick Flanagan, senior vice president of digital marketing and strategy, Simon Property Group
How to Get Started
There are two ways to create transaction checks with Pingdom. Let’s look at both.
1. The built-in check editor allows you to recreate virtually any site interaction flow, whether it be the simplest of button clicks or a complex chain of events, by creating a script comprised of each step in the flow. Select from an exhaustive list of commands and which element they should be applied to. Our editor suggests likely steps and validations to help you along the way. Learn more
2. Not a developer? No problem. Creating transaction checks using the script editor requires a certain level of technical expertise to do correctly. The web transaction recorder is the best tool for creating transaction checks quickly and easily. It records transaction steps and translates those actions into a script for you, eliminating the need to manually document each step. Learn more
Rest Easy, We’ve Got Your Back
When a transaction step fails and prevents customers from completing an action—causing you lost revenue and a hurt brand image—Pingdom alerts you and your team when and where you want the notification. Integrate directly with the applications you use the most and receive notifications and alerts via Slack, VictorOps, OpsGenie, PagerDuty, and more. By creating transaction checks for your critical site flows, you can trust if there’s an issue with your site, you’ll be the first to know. As always, you can get free monitoring for the first fourteen days when you sign up for a free trial.
