Today, the Pingdom team deployed a software upgrade to some of our monitoring probes. Despite thorough testing, this upgrade contained a malfunction that led to false down alerts being sent to a portion of our customers.
Even if the issue affected monitoring for less than 90 minutes for a limited number of customers, it’s of course frustrating if you were one of them. We take a lot of pride in delivering a reliable service and this doesn’t represent what Pingdom stands for.
Let us first stress how rare it is that something like this happens at Pingdom. In fact, this is the first time a similar occurrence has struck us. That said, we want to take this opportunity to provide information about what happened, present what actions we’ve already taken, as well as tell you how we move forward.