Real User Monitoring

Understand who is impacted by outages and poor user experiences. Find out if there’s a trend across regions or devices and adapt your messaging or website configuration accordingly. You can also drill into different time periods to see how performance has changed over time and how your website updates have impacted performance.

How your visitors experience your site can differ depending on the browser, device, and platform they use. Identify how your most valued customers access your website and make informed optimizations to deliver great performance to those who matter most. Get insight into performance issues on your website when you filter real user data by browser, device, and geographic location.

By monitoring the health and performance of your website, you’ll always be the first to know when an incident occurs. With Pingdom real user monitoring, you can set performance levels for what you consider satisfactory to help ensure your customers get the site experience they deserve. Then you can analyze performance metrics like Apdex score—a generally accepted customer satisfaction score—or customize your own score. You can also look at metrics such as load time (to see whether you’re achieving the SLAs set by your organization or your customers) or time to first byte (to discover when users start seeing specific elements on a page).

Pingdom real user monitoring allows you to filter and share reports with customers or key stakeholders. These reports can be filtered by the end user, so whoever you share it with can edit their own view. The top-level dashboards give you and your team a quick summary of how multiple websites or applications are performing before you dive deeper. The page-level metrics make it easy to focus on the most important pages on your site, whether they’re checkout pages, signup pages, or your blog. Our page grouping feature also gives you the ability to consolidate performance metrics for a group of related pages and share high-level summaries.

Identify website improvements, compare year-over-year data, and inform design decisions with usage metrics like top visited pages, top platforms, top browsers, active sessions, and bounce rates. Top visited pages can show you where customers are spending the most time, and top platforms can help you figure out whether you should spend your time optimizing your website for mobile devices. Top browsers can help you discover whether your website is functioning best on Chrome, Firefox, or another browser. These metrics and more can help you discover the most important parts of your website to monitor with Pingdom synthetic monitoring.